Refund policy

Last updated: 20 October 2026

This policy applies to services from S4S International, trading as S4SIT Solution. If your signed agreement says something different, the agreement applies.

Before work starts

If you cancel before we start work, we refund your advance in full, minus any third-party costs already paid on your behalf.

After work starts

If a project ends early, we refund the part of the fee that covers work not yet done. Work already delivered or in progress is not refundable.

Monthly services

Monthly marketing and support services can be cancelled at any time with written notice. Cancellation takes effect at the end of the month already paid for; that month is not refunded.

What we can't refund

• Advertising spend that has already been used on a platform.
• Domains, hosting, themes, apps and other third-party purchases made for you.
• Work you have already approved.

How to ask for a refund

Email support@s4sit.com with your invoice number and the reason. We reply within 7 working days, and approved refunds are paid back to the original payment method within 14 working days.